We can help you make IT easier, manage risk and reduce operational challenges. Here’s how...
SERIOUS TECHNICAL CHOPS
Concerto engineers have industry experience plus CISSP (Certified Information Systems Security Professional) and advanced certifications for implementing best-in-class tools. Moreover, our technical experts go the extra mile to advise on internet carriers, networking and other requirements that power your cloud.
We grew a cloud company from a deep well of business and IT experience. Our advisory services enable channel partners to quickly accelerate business growth and profitability in the cloud. And customers can count on us to help solve business problems with cloud-powered technology.
We deliver your cloud based on your business requirements. Concerto offers a fully-managed private, hybrid or public cloud experience with customizations and integrations across cloud platforms, on-prem and third-party offerings.
SECURITY & COMPLIANCE
The Concerto platform meets stringent industry-specific security and regulatory requirements. We offer compliance and governance for SOC1, SOC2, SOX, HIPAA, PCI, CJIS, ITAR, FIPS-140-2 and Safe Harbor.
SPEED & PREDICTABILITY
We carefully plan, test and right-size your cloud for your application requirements. And with that, we include scalability, bursting capabilities and more, without add-on fees, surprises or overages.
We ensure quality and the highest of standards for our cloud environments with strict adherence to ITIL (Information Technology Infrastructure Library) standards, including ITIL certification for every technical team member and ongoing reviews of all technical changes.
Experience first-class customer support
Premium comes standard
We deliver a 99.99% guaranteed uptime for applications and the seamless integration of multiple clouds into a single, fully managed solution.
Unlike cloud providers who nickel-and-dime customers, we deliver a complete “first-class” customer experience. Expect nothing short of a secure, reliable and integrated cloud solution with predictable costs and outstanding service.
What makes Concerto different? Let’s dare to compare!
Regardless of the cloud
Many cloud providers offer the tools you need to deploy a cloud but lack the resources and services to help you get (and stay) there. Or they stop short of working with your application providers for a seamless experience.
“Four Nines” uptime (99.99%+)
Our standard service level agreement (SLA) offers a non-differentiated uptime—an all-inclusive guarantee. If any layer (application, platform or web access) goes down, you automatically receive notification and your money back—no request-form necessary.
Many cloud providers only offer “three nines” (99.9%) and a differentiated uptime agreement. Meaning, if one layer of your service goes down, they may not cover your downtime. And then they usually expect you to complete paperwork to get reimbursed.
Business continuity & disaster prevention
We go beyond basic disaster recovery. We provide multiple site redundancy as a standard and automatic failover to an alternate data center, should a disaster strike. Plus, we can upgrade our standard recovery time (RTO) of 8 hours and recovery point objectives (RPO) of 4 hours to provide even more aggressive protection—as low as 15 minutes.
If offered, many consider full redundancy and automatic failover as add-on services. And then you will need to negotiate specific RTO and RPO times.
Predictable, flat monthly billing amounts
Your Concerto cloud flexes up as your computing demands increase—without overages or additional charges.
Expect to pay peak usage charges and/or overages when traffic traveling from one layer to another exceeds the planned limit.
Single-tenant pods for virtual private cloud
Our single tenant pods and single-instance protocols provide a secure, customizable and high-performance environment. We can configure your cloud for any security posture, guaranteed.
Cloud providers often promote shared or multi-tenant platforms as a secure and cost-effective solution—but no shared platform outperforms the layer-by-layer security and customization of single tenancy.
True hybrid cloud
Pioneered high speed, low-latency private connections between public cloud platforms and infrastructure that resides on-prem or in a co-location facility. The first-to-market with a true hybrid solution.
Often promise hybrid cloud then have yet to make it production-ready, resulting in downtime and business disruption.
24/7 support & incident response
Unlimited technical resolution with 24/7 support for OS, SQL Server or cloud platform. We integrate our support plans with your provider/
Few cloud providers provide unlimited support and even fewer will collaborate with application partners as seamlessly as Concerto.
Robust online support
Our 24/7/365 customer portal, powered by ServiceNow, enables you to submit requests, report incidents, receive status updates and get compliance documentation—all in one, central place.
May or may not offer online access to support, reporting and/or compliance documentation.